GenAI Multilingual Specialist — LLM/VLM Evaluation & SFT Expert

We are currently seeking language experts with native or fluent proficiency in:

• Thai
• French (France)
• Vietnamese
• Malay
• Japanese
• Korean
• Indonesian
• Arabic (Gulf)
• Spanish (Mexico)
• Portuguese (Brazil)
• Tagalog

About the Role:

At TELUS Digital, we help the world’s leading organizations build safer, smarter, and more reliable AI systems. As a GenAI Multilingual Specialist — LLM/VLM Evaluation & SFT Expert, you will support the development and evaluation of next-generation Large Language Models (LLMs) and Vision-Language Models (VLMs).

Your role is to act as the “human reasoning layer” behind AI systems by evaluating multilingual AI-generated content for factual accuracy, logical consistency, instruction adherence, and cultural relevance. You will work across multilingual Supervised Fine-Tuning (SFT), rubric-based scoring, fact verification, and multimodal (image + text) evaluation workflows.

Responsibilities

• Evaluate AI Outputs
• Review AI-generated responses for quality, reasoning accuracy, factual correctness, and compliance with project guidelines.
• Create and evaluate multilingual Supervised Fine-Tuning (SFT) data to improve AI model performance across multiple languages and domains.
• Perform Multimodal (VLM) Assessment
• Analyze relationships between images and text outputs to evaluate contextual accuracy and multimodal reasoning quality.
• Apply Rubric-Based Scoring
• Assess outputs using structured scoring frameworks and standardized evaluation rubrics.
• Conduct Research & Fact Verification
• Verify claims using authoritative sources and apply citation standards to distinguish factual information from unsupported assertions.
• Escalate Edge Cases
• Identify ambiguous outputs, policy concerns, and reasoning inconsistencies that require escalation or additional review.
• Maintain Operational Accuracy
• Follow complex project SOPs and quality standards consistently across high-volume evaluation workflows.