Customer Service Operator

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L

Role Overview:

We are seeking detail-oriented professionals with hands-on experience in customer service operations to support the creation of workflows, training/evaluation data, and simulations that power LLM (Large Language Model) benchmarking. This role is crucial for recreating real-world business scenarios, validating AI outputs, and ensuring compliance, trust, and customer experience standards.

What does day-to-day look like:

• Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base upkeep.
• Validate AI-generated outputs in customer support scenarios, ensuring compliance and trust standards.
• Simulate escalations, SLA tracking, and quality audits within support workflows.
• Provide structured annotations and datasets that improve LLM training and evaluation.

Required Qualifications:

• Experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
• Familiarity with workflow tools (Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalent).
• Strong attention to detail with the ability to identify AI shortcomings in real-world workflows.
• Understanding of how operational data is used for training and evaluating LLMs.
• Excellent written English for creating training-quality datasets and validating AI outputs.

Perks of Freelancing With Turing:

• Work in a fully remote environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.

Offer Details:

• Commitments Required : at least 4 hours per day and minimum 30 hours per week with 4 hours of overlap with PST. 
• Engagement type  : Contractor assignment/freelancer (no medical/paid leave)
• Duration of contract : 1 month;
• Location : India, Pakistan, Nigeria, Kenya, Egypt, Ghana, Bangladesh, Turkey, Mexico.

Evaluation Process (approximately 35 mins) :

• Shortlisted candidates will be reviewed, you are ready to go!