Independent Merchants: Interview on POS and Payment Terminals

What We're Researching

We're running a paid study on the technology stack that powers independent retail and service businesses. Help us evaluate how merchants navigate the crowded market of point-of-sale systems, payment terminals, and local advertising options. Your operational insights will directly inform the next generation of merchant tools.

How It Works

You will participate in a 20-minute remote interview led by an AI moderator. During the session, you will answer questions about your current POS setup, how you process payments, and what drives your hardware upgrade decisions. The AI will adapt its follow-up questions based on your specific business environment and daily challenges. You will speak freely about what works and what frustrates you in your current technology stack.

Who This Is For

We are looking for independent merchant owners, general managers, and operational leaders who make technology purchasing decisions. We welcome retail owners, restaurant operators, and local service providers who actively manage payment terminals. You should be familiar with the day-to-day challenges of processing transactions and running local advertising campaigns.

Responsibilities

• Complete a 20-minute AI-moderated remote interview
• Describe your current point-of-sale and payment terminal setup
• Walk us through how you make purchasing decisions for new hardware or software
• Share your perspective on local advertising and customer acquisition tools

Requirements

• Current owner or general manager of an independent merchant business
• Direct involvement in choosing or managing point-of-sale systems
• Familiarity with processing customer payments and managing business operations
• Comfortable speaking with an AI moderator in a remote interview setting